Shipping and Returns
All prices include the statutory value added tax. Please, allow for 1-2 days for handling in orders with more than 1 item.
|Region||Shipping Cost||Working Days|
|Austria, Luxemburg, UK, Czechia||€12.95||2-5|
|Denmark, France, Italy, Poland||€14.95||2-5|
|Finland, Sweden, Ireland||€19.95||3-5|
|Switzerland, Norway||from €22.95||3-5|
|USA, Canda||from €34.95||5-10|
If your country does not appear in this table please check the shipping options in the checkout process. In case we are not shipping to your country contact us.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please, contact us to start the return process.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, please contact us.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Typical shipping deliveries are 2-3 working days within Benelux and Germany, 2-8 working days within the European Union.
You should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.